Empty Cylinder Collection

CYLINDERS MUST BE RETURNED IN A BOX TO AVOID ADDITIONAL CHARGES OR DEDUCTIONS FROM DEPOSIT REFUNDS

We reserve the right to withhold some or all of the Deposit, and charge you any additional amounts necessary, to restore the Cylinder to a safe and serviceable condition or to cover the price of a replacement Cylinder if applicable. The prices for replacement Cylinders and the prices for repairing damaged Cylinders are available on request

We collect from all UK postcodes 5 days a week on a standard economy service - Monday to Friday 7am to 5pm. Unfortunately we are unable to offer select times slots. All collections need to be booked at least 48 hours in advance. If you have ordered goods for delivery, sometimes the collection will not be at the same time as your new order. Please see our delivery FAQ's page for more information. 

You or someone aged 18 or over on your behalf must be available on the day of collection. You will not be able to leave goods unattended under any circumstances and a signature will be required by the driver.

Packing

Please use the box or pallet provided on your original order. Bulk orders and 30 litre cylinder collections must be secured onto a pallet and you may be contacted before the collection is booked with the courier. Our cylinders must be packed to a professional standard. All items must be packed with sufficient protection to withstand reasonable handling in transit. If the items are not packed as advised, our courier will refuse collection and you may be charged for a wasted trip. If you need any more advise simply give us a call on 0800 133 7490.

Failure to send back with the suitable packaging may result in an additional charge or a deposit surcharge.

Charges

• Standard Collection per Cylinder - £25.00 ex vat

If you are booking a collection request for cylinders to be returned, the maximum number of cylinders that can be collected per order is 3. If you are sending multiple returns back at once, simply give us a call for a bulk collection rate on 0800 133 7490.

Our standard collection charges are applicable for all our cylinder sizes.

If you are out at the time of your scheduled collection, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard collection charge again for a re-collection date.

Refunds

Once your goods are back at Gas UK's warehouse, your refund will be processed as per the agreed terms and conditions listed on our website.  Please allow 5-7 days for the refund to reach your account.