How do I place my order?

The website is all you need to place an order. Select the items you want to order by adding them into your basket. Then complete the purchase by checking out via any of our two payment gateways (PayPal, or with a credit / debit card using our secure payment server). See our Online Payments page to know more about these gateways.

Can I place my order via the telephone?

Yes. Simply call our sales team 0800 133 7490 and one of our friendly sales representatives will handle your order. Feel free to ask any related questions during the call.

Do you have a Trade Counter?

We do have a trade counter that is open to both trade and public. This is situated at our head office in Haydock.

Do I need an account to place an order?

An account is necessary to place an order. This will insure that we credit the correct account with any deposit refunds. An online account can be setup online or over the phone within 5 minutes.

How can I pay?

We have our secure checkout gateway that accepts all major credit and debit cards. We also accept PayPal.

Can I pay over the telephone?

Yes you can pay over the telephone. We accept all major credit and debit cards. Please call us on 0800 133 7490.

When will the payment be taken out of my account?

Funds are debited from your account after you have successfully placed your order.

Can I pay for the order upon delivery?

Payment is needed to complete an order so payment upon delivery is not possible.

What happens once my order has been placed?

You will receive an email with a summary of the transaction that includes order reference, items ordered, the delivery address and amount paid. We will now allocate stock and pack your order ready for shipment. We will next send you the shipment details once the order has been collected by our courier.

How do I get refill?

You will have to repeat the same order process like you did on the first initial order. This involves you paying a second deposit on a cylinder and adding our empty cylinder return product to your basket.

Why do I have to pay for another deposit?

This process will insure that we receive the right cylinders back and issue the credit correctly.

When will my empty gas cylinder get collected?

Once the order has been processed we will instruct the courier to uplift the empty within our delivery schedule. We can also arrange for a new full gas cylinder to be delivered to your address at the same time. Once we receive the gas cylinder back at our depot we will issue a credit refund to be processed back to the original payment method.

What is the deposit?

A deposit is necessary to protect the property owned by the supplier. The deposit covers a proportion of the product to ensure the safe return.

Is the deposit refundable?

Yes. The cost of the cylinder deposit is refundable.

How much deposit is refundable?

The cost of the cylinder deposit is refundable to you on a sliding scale, based on the length of time the cylinder has been in your possession. Please refer to our Terms and Conditions page for further information on our deposits.

Where do you deliver to?

We offer delivery to most postcodes within the UK. We are unable to deliver to Northern Ireland, Ireland and some isles of Scotland. Please refer to our Delivery page for further details.

How will my items be delivered?

All our orders are delivered via a fully licensed ADR approved service for dangerous goods (Accredited BS IS0 9001/2000). Small boxed consignments may be delivered by Royal Mail or via another national carrier. Note that all goods must be signed for on delivery.

What day will my delivery arrive?

Delivery generally takes place within 48 hours after stock allocation. Your goods will be delivered weekdays Monday to Friday excluding bank holidays. If you know in advance you will not be around to receive the goods on our standard service, you can contact our customer services and arrange a Day Slot Delivery. We can also arrange delivery to a friend, neighbour or a work address if this helps.

What time will my delivery arrive?

Your item will be delivered any time between 7am and 5pm. Unfortunately we are unable to offer select times.

What happens if the items are out of stock?

You will be notified immediately if the item you ordered is out of stock. You can then opt to wait for the item to be available, or we will offer you with an alternative item, or cancel the order.

Can I track my order?

Yes. You can speak direct to our courier quoting the consignment number or calling our delivery team on 0800 133 7490 and speaking with a sales representative.

Can I collect the items I order online?

We do offer our customers to click and collect items from our warehouse. This generally saves you money with our monthly online promotions. Proof of purchase and ID must be shown.

What if I am not around when delivery takes place?

The delivery driver will telephone you and they will allocate a 15 minute waiting period. If contact cannot be made they will leave a note saying that delivery was attempted and you will be able to arrange delivery for a different day. (Please note that failed delivery charges may apply)

I am yet to receive my items – what do I do?

If your order fails to arrive on schedule, please contact our customer service team 0800 133 7490 as soon as possible.

My items arrived with missing or damaged parts – what do I do?

Customers are advised to check all items within 24 hours of signing for delivery receipt. If any damage or shortage is found, make sure it is properly noted and raise a service case via email: compliants@gascylindersuk.co.uk.

How do I change my order?

Contact our sales team 0800 133 7490 for any alterations you want to be made on your order. Note that changes cannot be made once the item has been shipped.

What are your opening hours?

Please see our Contact Us page for details.

How can I contact you?

Please see our Contact Us page for details.

How do I cancel my order?

Confirm your cancellation by sending an email to compaints@gascylindersuk.co.uk. Please refer to our Terms and Conditions page for further information on our Cancellations and Returns.

How do I return items?

Contact our customer service team on 0800 133 7490 to make the necessary arrangements. Please check our Terms and Conditions page for further information.

I’ve cancelled my order but did not receive the refund – what do I do?

Email complaints@gascylindersuk.co.uk or call our customer service team 0800 133 7490 and inform them of the problem. Note that processing the refund my take up to five working days. Refer to our Returns Policy page for more details.

Can I return items I have used?

Please refer to our Terms and Conditions page for further details.

Is it safe to shop online with you?

Yes. We guarantee that our website is secured and certified. Please refer to our Security Policy page for further details.

Are my personal details shared with third party suppliers?

Yes. We only share you details with our transport agent or a local stockist that is making the delivery. We keep all your information strictly confidential and away from any other third party suppliers and promoters. We use a secure server to process payments. Please refer to our Privacy Policy page for further details.

I can't remember my password – what do I do?

Please call our online team 0800 133 7490. Alternatively you can request a password reset on the login screen.

How do I unsubscribe from the newsletter?

Kindly refer to the Newsletter section of our Privacy Policy page.